Terms of Use

1. Who we are and what Ladder is

The Service is operated by Ladder. Contact: info@ladder.ba.

Ladder is software for amateur racket-sport players (padel first). It lets you create an account, organise matches with other players, record results, and see skill ratings and leaderboards calculated by our rating engine. Ladder is not a court-booking service, not a sports club, not a travel or ticketing agent, and not a payment service for venues or players.

We do not rent courts, referee matches, or supervise play. You arrange when and where you play with other users and with venues. Venues and other players are independent of us.

2. Eligibility and accounts

You must be at least 16 years old to create an account. You must be at least 18 years old to buy a paid subscription. If you are under 18 you may only use a free account with the consent of a parent or legal guardian, who is responsible for your use.

You must provide accurate information (including your name, and a phone number if you create or join matches). You may not create an account for someone else, operate more than one account, or use an account after we have banned it.

You are responsible for activity on your account and for keeping sign-in details (including your email inbox and OAuth accounts) secure. Tell us immediately at the contact email if you believe your account was used without permission.

We may refuse, suspend, or close an account at any time where these Terms, the law, or the safety of other users require it, including for match-fixing, harassment, fake results, multiple accounts, or unpaid chargebacks.

3. Not gambling, betting, or a paid contest

Ladder is not a gambling, betting, lottery, raffle, sweepstake, or fantasy-sports wagering product. You do not stake money on match outcomes. Ratings, Quarter Points, and leaderboards are software metrics. They have no cash value, cannot be withdrawn, sold, or converted into money, and are not a prize pool.

A paid subscription buys access to software features in the Service (for example Quarter Points tracking, extra statistics, and related in-app tools). It is not a ticket, entry fee, or stake in a contest. Free accounts can play matches, earn Ladder Rating, and appear on the city ladder without paying.

Any medals, listed prizes, or seasonal recognition on the Service are promotional and editorial. They may be provided by us or by sponsors, may be changed or withdrawn, create no enforceable right to a prize, and are not funded by subscription fees as a pot. We do not run odds markets and we do not pay out on results.

4. Acceptable use

You agree you will not:

• break the law, or use the Service to harass, threaten, defame, or discriminate against anyone;
• submit false match results, collude to manipulate ratings, or create fake or throwaway accounts;
• scrape, copy, or republish other users’ personal data (names, phones, photos, ratings) except as needed to play a match you are on;
• upload content you do not have the right to use, including photos of other people without permission;
• interfere with the Service (bots, scrapers beyond ordinary browsing, reverse engineering except where the law allows, attacking our systems);
• use another player’s phone number or contact details for anything other than arranging the match you both accepted;
• sell, rent, or sublicense access to the Service, or use it to run a competing ranking product using our data;
• attempt to buy, sell, or cash out ratings, points, medals, or prizes;
• give a false name, a phone number that is not yours, or any other contact or profile detail that is not accurate, or leave them wrong once they have changed;
• ignore or refuse to answer an administrator asking you about a match, a result, or your account.

Where we reasonably believe it is necessary we may issue a warning, reverse or void rating changes, remove content, take you off a ladder or out of an event, hide you from ladders, suspend or ban your account, and report conduct to venues or authorities. Which of these we use depends on what happened and whether it has happened before.

An administrator may ask you for what you know about a disputed result, including when and where the match was played and who else was there.

There is no tolerance for objectionable content or abusive users. You can report a player, or block them, from their profile; an administrator reviews every report within 24 hours and removes offending content or accounts where needed. A blocked player cannot invite you to a match, ask to join yours, or choose you as a partner.

5. Matches, results, and disputes

You play at your own risk. Padel and other racket sports involve physical activity. We are not on court, we do not inspect venues, and we are not liable for injury, death, illness, lost property, or disputes that happen at a venue or between players, except where the law does not allow us to exclude that liability.

Match times, venues, and notes are arrangements between users. Booking a court is your responsibility and the venue’s. A listing on Ladder does not mean a court is reserved.

Results must be truthful. Reported results can be confirmed or disputed under the rules in the Service. We may correct, void, or delete results and rating changes, including after the fact, if we believe they were wrong, abusive, or incomplete. Unreported matches may be deleted automatically after the period stated in the product.

If an administrator asks you about a disputed result and you do not answer within a reasonable time, we may decide the dispute against you on the information we have.

Phone numbers are shared only with players accepted on the same match, so you can arrange the game. You must not store, publish, or reuse someone else’s number for marketing or any other purpose.

6. Ratings and leaderboards

Ladder Rating, Quarter Points, and other ladder metrics are calculated by our software from reported results and the rules we publish (including seasonal resets, decay, and weekly caps). They are informational. They are not an official federation ranking, not a promise of skill, and not advice.

We may change the formula, reset seasons, hide ladders, or correct historical rows to keep the product fair. Past numbers are not guaranteed to stay visible or unchanged.

7. Subscriptions, payments, and the Merchant of Record

Paid plans (shown as Premium and Pro) are optional recurring software subscriptions. Current prices, periods (monthly, quarterly, annual), and features are on the pricing page. Display prices are in EUR; the amount you are charged is the price and currency shown at checkout.

Paid subscriptions are sold by a Merchant of Record we appoint (the “MoR”). The MoR is the legal seller of that purchase: it collects payment, issues invoices and receipts, and calculates, collects, and remits applicable VAT, GST, or sales tax. At checkout you also agree to the MoR’s buyer terms. We currently intend to use Creem as MoR; the name shown at checkout is controlling if it differs.

We do not receive or store your full card number. The MoR and its payment processors handle card data. We receive what we need to run your account (for example that a payment succeeded, a customer or subscription id, the plan, and renewal or cancellation status).

Subscriptions renew automatically at the end of each billing period until you cancel. Cancel in the billing portal linked from the pricing page, or email us. After you cancel you keep the paid features until the end of the period you already paid for. Switching plans follows the rules shown in the product (upgrades typically take effect immediately; downgrades at period end).

Except where mandatory consumer law says otherwise, fees for a period that has started are non-refundable, including if you do not use the Service. Digital access is granted immediately on successful payment. Where a 14-day withdrawal right would otherwise apply, you ask us to start the subscription at once and acknowledge that you may lose that right once access is delivered, to the extent the law allows.

Mandatory rights you have as a consumer that cannot be waived still apply. If you have a problem with a charge, contact us first at the email below so we can help; unjustified chargebacks may lead to suspension.

Purchases in the Ladder app for iOS or Android are different: they are sold and billed by Apple (App Store) or Google (Google Play), not by the MoR, under that store’s terms, at the price the store shows. Payment is charged to your Apple ID or Google account when you confirm. The subscription renews automatically for the same period and price unless you turn off auto-renew at least 24 hours before the period ends; manage or cancel it in your App Store or Google Play account settings, where refunds are also requested. Deleting your Ladder account does not cancel a store subscription. Apple and Google are not parties to these Terms and have no responsibility for the Service.

8. Your content and our intellectual property

You keep ownership of content you submit (photos you upload, match notes). You grant us a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, and display that content as needed to operate, secure, and improve the Service, including showing your public profile (name, photo, city, rating, medals, match history that the product makes public) to other users.

You warrant that you have the rights to that content and that it does not infringe anyone else’s rights. We may remove content that we believe breaches these Terms or the law.

The Service, the Ladder name and logo, the rating engine, software, and our text and design are owned by us or our licensors. You may not copy, scrape for a competing product, or reuse them except as needed to use the Service as offered.

9. Third parties

Sign-in may use Google, Apple, or email. Their terms and privacy notices apply to their services. Hosting, databases, analytics, email delivery, and the MoR are provided by third parties. We are not responsible for outages or acts of those providers except as the law requires.

Links to clubs, sponsors, or other sites are for convenience. We do not control them and do not endorse their content or products unless we say so in writing.

10. Availability, changes, and termination

We provide the Service “as is”. We do not promise uninterrupted or error-free operation, that ratings will be calculated at a particular time, or that the Service will remain available in every country.

We may change features, prices (for future periods), these Terms, or discontinue the Service. For material changes to these Terms we will post the new version on this page with a new effective date. Continued use after that date is acceptance. If you do not agree, stop using the Service and cancel any subscription.

You may stop using the Service at any time and may ask us to close your account as described in the Privacy Policy. We may suspend or terminate access immediately for breach, risk, or legal reasons. Sections that by nature should survive (including intellectual property, disclaimers, liability limits, indemnity, and governing law) survive termination.

11. Disclaimers

To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. The Service is a community ranking tool. It does not replace a coach, a club, insurance, or medical advice.

We do not warrant that other users are who they claim to be, that a listed venue will honour a game, or that a result in the app matches what happened on court.

12. Limitation of liability

Nothing in these Terms limits or excludes liability that cannot be limited or excluded under applicable law, including (where such rules apply) liability for intent, gross negligence, or death or personal injury caused by our negligence, or your mandatory rights as a consumer.

Subject to that: we are not liable for indirect, incidental, special, consequential, or punitive damages; lost profits, data, goodwill, or rating; injury, property damage, or disputes arising from play, venues, or other users; or failures of third-party networks, payment providers, or hosting.

Subject to the same reservation, our total liability arising out of the Service or these Terms is limited to the greater of (a) the amount you paid us (via the MoR) for the Service in the 12 months before the claim, and (b) EUR 50. If you only use a free account, the cap is EUR 50.

13. Your responsibility for claims

You will defend and indemnify us and our officers from claims, damages, and reasonable legal costs arising from: (a) your content; (b) your breach of these Terms or the law; (c) your play or conduct toward other players or venues; or (d) a dispute between you and another user, except to the extent a claim is caused by our wilful misconduct. This does not require a consumer to indemnify us in a way that applicable consumer law forbids.

14. Governing law and disputes

These Terms are governed by the laws of Bosnia and Herzegovina, without regard to conflict-of-law rules.

The courts of Sarajevo, Bosnia and Herzegovina, have jurisdiction, except that: (a) we may seek injunctive relief in any forum to protect our intellectual property or the Service; and (b) if you are a consumer resident in the European Union or another country that gives you the right to sue in your home courts or to benefit from mandatory local consumer protections, those rights remain.

Please contact us first. Many issues can be resolved without a claim.

15. General

If a provision is unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a reorganisation or sale of the Service. These Terms and the Privacy Policy are the entire agreement between you and us about the Service. They do not create third-party beneficiary rights except that the MoR may rely on provisions about purchases it sells.

These Terms are provided in Bosnian and English. For users who use the Bosnian interface, the Bosnian text prevails if there is a conflict; otherwise the English text prevails. Headings are for convenience only.

Questions: info@ladder.ba.